FAQ

How do we get started?

Welcome to Hang Around Hound! The first step is to request a Meet and Greet appointment so that we can make sure we are the perfect fit for you and your dog. M&G's are about 30 minutes long and depending on which services you require take place at either John McLaren Park or our Daycare Location 2350 Jerrold Ave. A Meet and Greet gives us the chance to observe your dogs reaction to being around other dogs and our staff/walker. Schedule your meet and greet today! We look forward to hearing from you!

What are the requirements for my dog? 

We have no age requirements for our walks or daycare but all puppies must have completed their final round of Puppy Shots. All dogs are required to have Rabies, DHPP (Distemper) and Bordatella and be on a Flea and Tick repellent program. Dogs joining Adventure walks are strongly advised to also have Leptospirosis, and Canine Influenza vaccinations. We have no breed or size restrictions.   

Do I need an appointment?
Sometimes. After completing a Meet and Greet and filling out a Personal and Pet profile, all dogs are cleared for walk-ins without an appointment. We do however prefer clients to request appointments as often as possible. For extremely busy times it is best to get a Boarding appointment ASAP these time would include Summer in general Spring Break and Mid-November through to Mid-January.

I have not received a confirmation for my service request. Can my dog still come to day care?
Yes. All service requests are recived through e-mail. We check our email as often as possible but on occasion a service request may go unanswered for a few hours while our attention is on the dogs. We are in most cases able to accept dogs in short notice even if a service request has not been accepted. Holidays are a rare exception to this rule. When in doubt please feel free to call us to confirm your service appointment. 

How can I pay my invoice?

Invoices are sent via e-mail. They can be paid with a Credit Card through the Pay Portal, Venmo, Payapal, or via check. 

My dog has separation anxiety, Can they still stay at Daycare or Boarding?

Yes! Hang Around Hound is staffed 24/7 and dogs that have separation anxiety may sleep with the owner in their apartment above the daycare. 

What are walks like? 

Walks are 60 min in the park with a group of other dogs. Most dogs are off leash or dragging a leash but new dogs or dogs that need additional training may be on leash or wearing a 30 foot long lead. We walk mixed groups of old and young, large a small. 

Do you walk in the rain? 

Yes! We walk rain or shine! We do our best to dry and clean all dogs on rainy days but please know we are limited in our ability to remove all mud and dirt. If you would like your dog placed in a specific room, or a crate to minimize dirt please let us know! If you would prefer your dog not walk in the rain let us know as soon as possible so we can reschedule.